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Emotional Design: Why We Love (or Hate) Everyday Things by Donald Norman

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CHAPTER SIX
Emotional Machines
Dave, stop . . . Stop, will you . . . Stop, Dave . . . Will you stop, Dave . . . Stop, Dave . . . I’m afraid. I’m afraid . . . I’m afraid, Dave . . . Dave . . . My mind is going . . . I can feel it ... I can feel it . . . My mind is going . . . There is no question about it . . . I can feel it . . . I can feel it . . . I’m a. . . fraid.
 
—HAL, the all-powerful computer, in the movie 2001
 
 
HAL IS CORRECT TO BE AFRAID: Dave is about to shut him down by dismantling his parts. Of course, Dave is afraid, too: HAL has killed all the other crew of the spacecraft and made an unsuccessful attempt on Dave’s life.
But why and how does HAL have fear? Is it real fear? I suspect not. HAL correctly diagnoses Dave’s intent: Dave ...

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