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Emotional Design: Why We Love (or Hate) Everyday Things by Donald Norman

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CHAPTER TWO
The Multiple Faces of Emotion and Design
AFTER DINNER, WITH A GREAT FLOURISH, my friend Andrew brought out a lovely leather box. “Open it,” he said, proudly, “and tell me what you think.”
I opened the box. Inside was a gleaming stainless-steel set of old mechanical drawing instruments: dividers, compasses, extension arms for the compasses, an assortment of points, lead holders, and pens that could be fitted onto the dividers and compasses. All that was missing was the T square, the triangles, and the table. And the ink, the black India ink.
“Lovely,” I said. “Those were the good old days, when we drew by hand, not by computer.”
Our eyes misted as we fondled the metal pieces.
“But you know,” I went on, “I hated it. My tools always ...

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