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ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE"

Book Description

Challenging popular notions of what it takes for IT organizations to succeed, CA Technologies, Inc. IT Governance Evangelist Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and the direct relationship of behavioral management as key factors in IT's success.

The topic of IT governance has never been more popular than it is today. Almost every organization recognizes the need to establish sound IT governance, and almost every enterprise is still very immature when it comes to the discipline. This book challenges and calls into question the traditional approaches and strategies for running IT organizations. The concepts presented in the book are timeless, but reflect the recent changes in the organization's view of the role of the IT department. IT can become a major asset to an organization, often even becoming "the product" in today's Internet-based sales environment. Eliminating "Us and Them" discusses these changes and presents three areas that contribute most to the change from an alienated and oft-despised department to a key tool for organizational success:

  • An in-depth understanding of IT governance which has never been more popular than it is today.

  • An in-depth understanding of process and process management -- a discipline that more and more enterprises are investing in and establishing formal organizational constructs to enable and support.

  • A case-study view of how an enterprise can establish, promote and instill the values that foster the behaviors of every person in the organization with the intent of influencing their ability to realize enterprise goals.

Romero's insights are based on more than 30 years working in IT and over four years as an IT governance evangelist, traveling around the world, speaking at hundreds of events, and visiting more than 100 companies espousing the approach in this book.

What you'll learn

If you are an IT professional, you'll see how you can help become more important to your organization. If you are a manager, you will understand what IT can bring to your organization and how to accomplish it. After reading this book:

  • You will have an acute understanding of IT governance and will be able to engage the topic from a business perspective or an IT perspective.

  • You will gain in-depth insights into the discipline of process management.

  • You will understand the art and science of process management and will have a much greater ability to successfully establish and maintain business processes.

  • You will have an understanding of how behavior influences enterprise success, and how to go about fostering behaviors necessary for enterprise success.

Who this book is for

This topic is a universally recognized problem that finally has a reasonable solution. The book will be quite useful for IT professionals looking to make their role more meaningful in the organization, but the book is written so that managers will come around and see that they have a very important untapped asset–their IT department–that they can turn around quickly to meet the needs of the organization. The book also appeals to laypeople who have seen the disconnect between IT and the organization at large, and are interested in solutions to this problem.

Table of Contents

  1. Title
  2. Dedication
  3. Contents
  4. About the Author
  5. About the Technical Reviewer
  6. Acknowledgments
  7. Introduction
  8. Chapter 1: Us and Them
    1. Business Dissatisfaction with “Them”
    2. Why Wasn't IT Being Governed?
    3. If You Can't Govern Them, Beat Them
    4. IT-Business Alignment Is Born
    5. IT Governance Evangelism
    6. The Keys to Eliminating “Us and Them”
  9. Chapter 2: When IT Is “Us” and “Them”
  10. Chapter 3: Falling in Love with IT Governance
    1. Ensure the Alignment of IT and the Business
    2. Ensure the Delivery of Value by IT to the Business
    3. Ensure IT Risks Are Appropriately Managed
    4. Ensure IT Resources Are Appropriately Managed
    5. Ensure IT Performance Is Appropriately Managed
    6. The Power and Potential of IT Governance Principles
  11. Chapter 4: The State of IT Governance
    1. IT Governance Definitions
    2. The Perception of IT Governance
    3. The Principles of IT Governance
  12. Chapter 5: IT Governance Decisions
    1. IT Governance Mechanisms
  13. Chapter 6: IT Governance Mechanisms
  14. Chapter 7: IT Governance Processes
    1. Integrated Business and IT Planning
    2. What's Your Problem?
    3. Architecture Management: Standards and Review
    4. IT Investment Assessment, Prioritization, Funding, and Benefits Realization Accountability
  15. Chapter 8: Beginning the IT Governance Journey
  16. Chapter 9: Process (and Why Everyone Hates It)
  17. Chapter 10: How I Fell In Love with Process
  18. Chapter 11: Barriers to Process
    1. The Inability of Many Organizations to Recognize the Need for Process
    2. Lack of Process Management Expertise
    3. Function-centric Silos
  19. Chapter 12: Understanding Process
    1. What Is a Process?
  20. Chapter 13: Process Design
    1. Process Relationship Map
    2. Process Baseline
    3. Process Business Goal and Objectives
    4. Process Design Project Team
    5. Critical Process Issues
    6. Process Specifications
    7. Could-Be Analysis
    8. Process Maps
    9. Implementation Recommendations
    10. Process Design Project Closure
  21. Chapter 14: Process Implementation
    1. Reinforce Purpose and Vision
    2. Establishing Capability
    3. Gaining Acceptance, Understanding and Commitment
    4. Communication and Training
  22. Chapter 15: Process Management
    1. Ensuring Process Compliance
    2. Process Monitoring
    3. Process Performance Assessment
    4. Process Improvement
  23. Chapter 16: Process Roles
    1. Process Owner
    2. Process Administrator
    3. Functional Manager or Resource Manager
    4. Process Team Members
    5. New Roles, Fewer People
  24. Chapter 17: Process Governance
    1. Process Leader
    2. Process Officer
    3. Process Program Office
    4. Business Transformation Group
    5. Know-how
  25. Chapter 18: Employee Empowerment
  26. Chapter 19: The Link Between Behavioral Management, IT Governance, and Process
  27. Chapter 20: The Critical Nature of Enterprise Values
  28. Chapter 21: Process-centric Values and Behaviors
    1. Customers First
    2. Integrity
    3. Collaboration
    4. Adaptability
    5. Accountability
    6. Excellence
    7. “Us and Them”
  29. Chapter 22: The Challenges of Behavioral Management
  30. Chapter 23: Walking the Talk
  31. Chapter 24: Why Hasn't IT Fixed It?
    1. The Wonder and Challenges of Technology
    2. The CIO as Savior
    3. The Whac-a-Mole Approach
  32. Chapter 25: IT Governance, Process, and Organizational Behavior
    1. Who Will Lead the Way?
  33. Index