CHAPTER 10 Network Troubleshooting
One of the key factors in network troubleshooting is isolating the issue to figure out whether it’s being caused by a single workstation or cable, or if it’s a larger issue affecting numerous users on your network.
You can break down the troubleshooting process into two major components:
Your first step should be to gather information from your users about the nature of the problem, which can be used to determine which component of the network has failed or is misconfigured.
Some questions you’ll probably want to ask include the following: