Patience
The office atmosphere can be greatly affected by how everyone adapts to the EHR and responds to the stress associated with such a global change. For example, employee fuses that are a bit short because something isn’t going right with the go-live can have lasting effects on interoffice relationships. Don’t let the temporary stresses of go-live overshadow the progress everyone has made with the EHR implementation.
Check attitudes weekly by initiating casual conversations around the office, observing how employees respond when a glitch occurs, and reading the employees’ patience during staff meetings.
Remind employees that the go-live phase (and the weeks that follow) is no time to play office politics. If someone is having an issue related to the go-live, encourage him or her to mention it so you can help find a solution. Create opportunities for everyone to communicate their suggestions, complaints, and general comments.
Evaluating Your System Post–Go-Live
A few weeks or months after your go-live when the EHR is just another part of practice life, you start to note patterns, benefits, and overall quality of service that you’re providing with the electronic platform. To get the most accurate picture of how the EHR is working out for you after the go-live, evaluate the following:
People: Your employees are your most important resource. Watch for an unhappy person (especially ...
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