Electronic Health Records For Dummies

Forming training classes

You can group your staff in multiple ways to get the most out of training:

Role based: Structure classes by job role (RN, front desk staff, and physician). The trainer focuses on the specific workflows for each role and allows the attendees to ask appropriate questions. A downside to role-based training is that end users may not focus on or be trained in the multidisciplinary workflows or understand how each person contributes to the documentation of the office visit.

Team: Group attendees in a class with their team of physician, nurse, and medical assistant. Each attendee is trained on the entire workflow and how each staff member contributes to the EHR. Some of the questions and workflows are not going to be relevant to all end users, but it can be useful for everyone to see how their workflows are interrelated.

Specialty: Focus on workflows, content, and questions that relate only to a specialty, such as internal medicine, cardiology, or general surgery. Training is similar to role-based training, but allows the end users to obtain a deeper understanding of the content and workflows.

Many practices successfully combine role-based training and team training to provide a robust, complete training experience. For example, if you have eight hours of training, conduct six hours in role-based training and two hours in team training.

Provide a separate one-on-one ...