Evaluating infrastructure and readiness
Think about how your current workflow, well . . . works. Consider the organizational structure of the office, and then ask who does each job and how each job is performed. Think of your office, if you will, as a city. The roads and varied transportation options act as critical components that allow you to get to and from work and social activities. Your practice workflows are the roadways of your clinic — if your office has potholes and road-blocking construction, you and your staff can’t be efficient. You need strong background systems to provide a solid foundation for the people who live and work there.
Ask questions about everyone’s workflow situation, from the top down, including
Physician
Physician assistant
Nurse practitioner
Nurse
Medical assistant
Lab technician
Front office staff
Filing or organizational staff
Billing or back office staff
Office manager
Interns or temporary staff
Then, ask yourself some big picture questions that encompass more of your corporate philosophy, including
How is your organization situated in every respect — workflow, structure, culture, leadership, and so on ...
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