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Electronic Governance and Cross-Boundary Collaboration

Book Description

Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools will provide research-based policy and management recommendations for innovative e-governance. By focusing on recent developments that will shape the future of e-governance, this book offers an analytical and comparative framework for evaluating and improving e-governance and provides a rich array of models from diverse institutional contexts, focusing on the Asia-Pacific region. Scholars in public administration, public management, and information science can enrich their research on public affairs and e-governance, government agencies and practitioners can learn about the adoption, use, and impact of e-governance, and both groups can use the book to generate sound policy and management decisions for the Asia-Pacific region and beyond.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  5. Preface
    1. imperatives of electronic governance and Cross-boundary collaboration
    2. Themes and Insights
    3. Main contributions and opportunities
  6. Acknowledgment
  7. Section 1: Cross-Boundary Integration and Collaboration
    1. Chapter 1: To Cross or not to Cross the Boundaries?
      1. Abstract
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHOD
      5. CASE ANALYSIS AND IMPLICATIONS
      6. CONCLUSION
    2. Chapter 2: Government Information Sharing
      1. Abstract
      2. INTRODUCTION
      3. Foundations of Government Information Sharing
      4. CASES OF GOVERNMENT INFORMATION SHARING INITIATIVES
      5. GOVERNMENT INFORMATION SHARING FRAMEWORK (GISF)
      6. Conclusion
    3. Chapter 3: Cross-Boundary Collaboration of E-Governance in Taiwan
      1. Abstract
      2. INTRODUCTION
      3. Background
      4. The development of e-Government has reached a certain limit
      5. Principles of Cross boundary management
      6. Cross boundary management issues for e-Government Development
      7. E-Government practice for cross-boundary collaboration
      8. Conclusion
    4. Chapter 4: E-Government Implementation in Belgium and its Link with the European Dimension
      1. ABSTRACT
      2. INTRODUCTION
      3. GEOGRAPHICAL AND POLITICAL STRUCTURE IN BELGIUM
      4. COMMON BACK-OFFICE
      5. ONE UNIQUE ELECTRONIC KEY: THE BELGIAN e-ID
      6. LOTS OF e-APPLICATIONS
      7. LOTS OF TOOLS AT YOUR DISPOSAL
      8. LOTS OF MODULES AT YOUR DISPOSAL
      9. FUTURE DEVELOPMENTS
      10. THE EUROPEAN DIMENsION
      11. DISCUSSIONS AND CONCLUSIONS
  8. Section 2: Citizen-Centric E-Governance
    1. Chapter 5: Global Comparative Study on the Relationship between User's Traits and Public e-Service Quality
      1. Abstract
      2. INTRODUCTION
      3. Waseda World e-government ranking
      4. An exploratory Study of e-Participation from the perspective of User traits
      5. Empirical Analysis
      6. FuTURE rESEARCH dIRECTIONS
      7. Conclusion
    2. Chapter 6: Trust and Public Services in E-Government Based on Customer Orientation
      1. Abstract
      2. INTRODUCTION
      3. Background
      4. Research Design
      5. FUTURE RESEARCH DIRECTIONS
      6. Conclusion
    3. Chapter 7: Thailand Citizen Centric e-Government Service
      1. Abstract
      2. e-Government, Definition and Evolution
      3. Shifting to the Second Generation e-Government Paradigm
      4. From e-Government to e-Governance
      5. Thailand Paces of e-Government Development
      6. The 2nd Country ICT Master Plan, Driving Toward Smart Thailand (MICT, 2010)
      7. Current Status of Thailand e-Government
      8. Aiming for A Step Forward
      9. Highlights of Initiatives and Projects
      10. Summary of Thailand e-Government Development Status and Aims
      11. Case Studies
      12. Challenges and Opportunities for Developing Successful Citizen-centric e-Government
      13. Conclusion
  9. Section 3: Evaluation Instrument and E-Governance Assessment
    1. Chapter 8: E-Government Performance Measurement
      1. ABSTRACT
      2. INTRODUCTION
      3. THE STATE OF E-GOVERNMENT TODAY
      4. E-GOVERNMENT PERFORMANCE MEASUREMENT: AN INTERNAL OR EXTERNAL APPROACH?
      5. CASE STUDY: MEASURING AND BENCHMARKING CITIZEN SATISFACTION WITH U.S. FEDERAL WEBSITES
      6. CONCLUSIONS: TOWARDS A UNIFIED E-GOVERNMENT PERFORMANCE INDEX
      7. Appendix
    2. Chapter 9: Impact of E-Governance on Businesses
      1. Abstract
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. E-GOVERNANCE IMPACT ASSESSMENT FRAMEWORK
      5. IMPACT ASSESSMENT FOR G2B
      6. DISCUSSION AND CONCLUSION
    3. Chapter 10: Using Internet Survey to Evaluate the Effects of E-Government
      1. ABRSTACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    4. Chapter 11: Municipal E-Government Services in Emerging Economies
      1. Abstract
      2. INTRODUCTION
      3. EFFECTS OF E-GOVERNMENT ON PUBLIC SECTOR SERVICES
      4. GOVERNMENTAL PROMOTION OF WEB-BASED PUBLIC SERVICES IN LATIN AMERICA AND THE CARIBBEAN
      5. THE ANALYSIS OF MUNICIPAL ONLINE PUBLIC SERVICES IN LAC COUNTRIES
      6. METHODOLOGY OF RESEARCH
      7. ANALYSIS OF RESULTS
      8. DISCUSSION AND CONCLUSION
    5. Chapter 12: E-Government at the Grassroots
      1. Abstract
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODS
      5. RESULTS
      6. CONCLUSIONS
    6. Chapter 17: Internet Use and Governance in China
      1. Abstract
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. INFRASTRUCTURE DEVELOPMENT
      5. LEVEL AND FORM OF INTERNET USE
      6. THE “DARK SIDE” AND ITS CONTROL
      7. CONCLUSION
  10. Section 4: Institutional and Political Aspects of E-Governance
    1. Chapter 13: Institutions of Information Access and Constraint
      1. ABSTRACT
      2. INTRODUCTION
      3. FRAMEWORK
      4. BACKGROUND
      5. Political, Cultural, & Economic Institutions of Information Access
      6. POLITICAL INSTITUTIONS AND ACCESS TO INFORMATION
      7. CULTURAL INSTITUTIONS AND INFORMATION ACCESS
      8. ECONOMIC INSTITUTIONS AND GOVERNMENT INFORMATION ACCESS
      9. THE STRENGHTHS AND CONSTRAINTS OF INFORMATION ACCESS IN CHINA AND INDIA
      10. FUTURE RESEARCH
      11. CONCLUSION
    2. Chapter 14: Transparency in Electronic Governance
      1. Abstract
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS
      5. FUTURE RESEARCH DIRECTIONS
      6. Conclusion
    3. Chapter 15: The Use of Internet by Diasporic Communities for Political Mobilization
      1. Abstract
      2. INTRODUCTION
      3. DIASPORIC IDENTITIES AND THE INTERNET
      4. ERITREAN AND IRANIAN DIASPORA
      5. USE OF INTERNET BY ERITREAN AND IRANIAN DIASPORA
      6. COMPARISON BETWEEN ERITREAN AND IRANIAN DIASPORA’S INTERNET USE IN POLITICAL MOBILIZATION
      7. CONCLUSION
    4. Chapter 16: Government Capacity Enhancement and Political Progress
      1. Abstract
      2. Introduction
      3. The Essence of e-Government in China: Management and Control
      4. From Government-centric to Citizen-centric e-government
      5. Future Challenges to E-government in China: Public Participation
  11. Section 5: New Frontier in E-Governance
    1. Chapter 18: Vision 2020
      1. Abstract
      2. INTRODUCTION
      3. BACKGROUND
      4. WEB 2.0 AND E-GOVERNANCE
      5. AN EVALUATION FRAMEWORK FOR WEB 2.0 ON E-PARTICIPATION
      6. THE CASE OF VISION 2020
      7. METHODS
      8. DATA ANALYSIS
      9. SOLUTIONS AND RECOMMENDATIONS
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. Appendix 1
    2. Chapter 19: A Framework for Government 2.0 Development and Implementation
      1. Abstract
      2. INTRODUCTION
      3. A FRAMEWORK FOR GOVERNMENT 2.0 DEVELOPMENT AND IMPLEMENTATION
      4. UNITED STATES’ GOVERNMENT 2.0
      5. FUTURE RESEARCH DIRECTIONS AND OPPORTUNITIES
      6. CONCLUSION
  12. Compilation of References
  13. About the Contributors
  14. Index