Recording queues' calls

Most of the time, the calls that arrive in a queue must be recorded for quality and security purposes. In this recipe, we will show how to enable this feature.

How to do it…

  1. Go to PBX | PBX Configuration | Queues.
  2. Click on a queue to record its calls.
  3. Search for the Call Recording option.
  4. Select the recording format to use (wav49, wav, gsm).
  5. Save and apply the changes.
  6. The following image shows the configuration of this feature.
    How to do it…

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