Recording and monitoring calls

Whenever we have the need for recording the calls that pass through our system, Elastix, and taking advantage of FreePBX's and Asterisk's features. In this section, we will show the configuration steps to record the following types of calls:

  • Extension's inbound and outbound calls
  • MeetMe rooms (conference rooms)
  • Queues

Getting ready...

  1. Go to PBX | PBX Configuration | General Settings.
  2. In the section called Dialing Options, add the values w and W to the Asterisk Dial command options and the Asterisk Outbound Dial command options. These values will allow the users to start recording after pressing *1. The next screenshot shows this configuration.
  3. The next step is to set the options from the Call Recording section as follows: ...

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