Chapter 10. Knowing the State of Your Elastix System and Troubleshooting

In this chapter, we will go through Elastix's files and logs to determine its state. We will also learn how to debug SIP/IAX calls to check the root cause of issues such as disruptions, hacks, bad quality of calls, reboots, and so on, that risk the stability of our Unified Communications Server. We will also review some tips to solve common issues we have to face as Elastix's Administrators.

The recipes included in this chapter are as follows:

  • Using the Flash Operator Panel
  • Looking at the Call Detailed Report
  • Knowing the channels' usage
  • Graphic report of extension' activity
  • Extension's summary
  • Creating billing rates
  • Destination distribution
  • SIP/IAX debugging
  • Using Wireshark for debugging ...

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