Dialing through MS Outlook

When we talk about Unified Communications, we must talk about integrating devices and services into one working ecosystem.

Unified Communications involve terms such as Computer-Telephony Integration (CTI) and Telephony Application Programming Interface (TAPI). These concepts enable the use of telephony services (IP-PBX) in computers with a variety of operating systems.

The list of programs that integrate a PC with our IP-PBX is quite long. There are programs that require a paid license and others that are free and based on the GPL. Some are for 32-bit operating systems, and others are for 64-bit operating systems. Some of them even work with Linux and Mac.

Tip

To learn more about Asterisk and TAPI, please visit: http://www.voip-info.org/wiki/view/Asterisk+TAPI ...

Get Elastix Unified Communications Server Cookbook now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.