Call center reports
The Call Center module contains a set of reports that can help us check the status of our call center from a general point of view. It is very important to constantly review them to take the best advantage of our resources. These reports can be exported to a CSV file format to manipulate the information in case necessary.
The list of reports is as follows:
- Call details
- Calls per hour
- Calls per agent
- Hold time
- Login logout
- Ingoing call success
- Graphic calls per hour
- Agent information
- Agent monitoring
- Trunks used per hour
- Agent connection time
- Incoming call monitoring
How to do it…
We need to simply go to the CDR menu in order to get the information we need. The following images show some examples of call reports:
The following report shows ...
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