Description of the agent console
The agent console is the web page an agent uses for attending either incoming or outgoing calls. It uses Elastix Call Center Protocol. The console has three main sections:
- Actions
- Information Screen
- Campaign Functions
Actions
The list of actions an agent can perform in the console is as follows:
- Hang-up: Hang up the current call
- Take Break: The agent can take a break by selecting the type of break from a list, and although logged in, the agent will not receive any calls
- Transfer: This action allows the agent to perform a blind transfer to any extension from the IP-PBX.
- VTiger CRM: Opens VTiger CRM in a new web page
- End Session: Logs out the agent from the ACD
Information Screen
On this screen, all the information related to ...
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