The callback login

The callback login allows the agents to log in to the queue and hang up a call. When a call enters the queue, the agent's extension will ring. To finish the call, the agent just needs to hang up. If the agent wants to transfer this call, the agent can use the transfer button located on his/her IP phone or softphone.

How to do it…

To log an agent as a static/callback extension in the agent's login dialog, we only select the Callback Login. When we press Enter, the following screen will appear, asking for our agent's Password:

How to do it…

If the password is correct, the agent will be logged to the Call Center system and the Agent Console will ...

Get Elastix Unified Communications Server Cookbook now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.