Adding dynamic agents to the agent console

The Agent Console is a module, which agents must log in, to receive calls and visualize the information of the calls irrespective of the call direction (ingoing or outgoing). In this recipe, we will show how to add dynamic agents.

How to do it…

  1. Go to the Agent Options | Agent List | Show Filter menu and click on the New Agent >> link.
  2. Enter the Agent number (or login ID), the Name, and the Password (twice), as shown in the next image:
    How to do it…

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