Invoking a URL through the campaign

Whenever we make contact with a number in the outgoing campaign and we would like to use a third-party software or application, we can invoke a URL providing the information of the call to this software as parameters.

How to do it…

  1. To add a URL, go to the Call Center | Outgoing Calls | External URLs menu. In this menu, we can see the status of all the created URLs.
  2. Clicking on Show Filter | New URL will redirect us to the URL creation web page.
  3. Enter the following information:
    • URL Template: This is the complete URL we are creating. For example, we will create the following URL: http://ipadress/program.php?agent={__AGENT_NUMBER__}&phone={__PHONE__}&campaign={_CAMPAIGN_ID_}

      Where: http://ipaddress/ is the protocol and ...

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