Creating the call file specification

The call file specification is a CSV file that contains the telephone numbers and data associated with them that will be dialed through the predictive dialing program.

How to do it…

  1. Create a CSV file containing the information in the following format:

    "Number," "Field1," "Field2," "Field3," ..., "Fieldn"

  2. For example, in a collecting environment call center, we can set the call file as follows:

    "Number," "First Name," "Last Name," "Amount of debt"

  3. The configuration for an outgoing campaign is shown in the next image:
    How to do it…

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