Configuring an outgoing campaign
An outgoing campaign works as follows:
- After creating the campaign and adding the database with the numbers to be dialed, the service begins to dial these numbers.
- If a call is answered, it is sent to the configured queue.
- The agent answers the call, and then the Agent Console will display the information regarding the call, and perhaps open a script (web page with the steps for attending the call) to register the information regarding the call or maybe a CRM (which stands for Customer Relationship Manager) program or some other program.
- After the call is finished, the agent's status is reset to "Available."
- If the call, when dialed, cannot be transferred, it is marked with the "no-answer" status: busy, error, wrong ...
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