Configuring agent break time

Most of the time that an agent is connected to the Call Center module, the agent is either attending a call or has an available status; this is the best situation. If we do not have enough agents, our call center's performance will be poor, but agents are human beings that need to eat, have lunch, have some rest, take a course, and so on. Therefore, we need to set up the reason why an agent has been set to pause and is not receiving calls. When an agent needs to be set on pause, instead of logging off, the use of breaks is mandatory to have good statistical information about our call center.

How to do it…

  1. Go to the Call Center | Breaks | Show Filter | Create New Break menu. The information we need to enter is as follows: ...

Get Elastix Unified Communications Server Cookbook now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.