Setting up the clients
Clients is a comma-separated-values (CSV) file that contains a list of clients and their caller IDs. This module allows the system to display the caller ID of any incoming call to the queue.
How to do it...
- Create a CSV file with the following column headers:
"Telephone number," "Information about the caller," "Name," "Last Name"
- Upload it as shown in the next image:
How it works…
When an incoming call reaches a queue, the Ingoing Calls module searches the database for any information related to the incoming caller ID. Although we cannot have information regarding all the incoming caller IDs, by using the Clients module, we can ...
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