Configuring queues for incoming calls
In this recipe, we will show how to configure a queue for receiving incoming calls. This setup is intended to assist the agents by displaying a script whenever a call arrives to the queue.
How to do it…
- Go to the Call Center | Ingoing Calls | Queue List menu.
- Click on the Show Filter link and then on Select Queue to add a queue to the module. Remember that any queue we'd like to use must be created in PBX | PBX Configuration | Queues.
- Select the desired queue and fill in the information in the Script area. This script could be a welcome message from the agent to the person calling our Call Center. The following image shows this setup:
- When we save the changes, we will be automatically redirected to the Queue List ...
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