Creating and adding agents to a group

The Elastix Call Center module can handle calls to extensions (physical and fixed telephone devices) and agents (human beings that can answer and make calls. The agents must have a username and password that allows them to sit wherever required). This is shown in the following image:

Creating and adding agents to a group

How to do it…

  1. Go to the Call Center | Agent Options | Agents menu.
  2. Click on the New Agent >> option and fill in the information as shown in the next picture:
    • Agent Number: Numeric login ID for the agent
    • Name: Name of the agent
    • Password: Password for the agent. Must be numeric
    • Retype password: Confirmation for the above password
    • ECCP Password ...

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