Creating a group of agents

Now, we need to create a group for agents and create the users (Agents) that will belong to that group.

How to do it…

  1. Create a group of users (Agents) called Call Center, as described in the recipe Managing users from Chapter 2, Basic PBX Configuration.
    How to do it…
  2. Assign the proper permissions to it (Agent Console), as follows:
    How to do it…
  3. Create enough users (agents) to fulfill the Call Center's requirements.

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