Installing the Call Center module
The working principle of this module is to take advantage of Asterisk's queue system. Its main features are as follows:
- Inbound and outbound calls
- Predictive dialing
- Multiple queues and campaigns can operate at the same time
- Scripting
- Call agenda
- Callback login
- An agent can log in on multiple queues or campaigns
- Reports
- Call monitoring and recording
It is important to mention its limitations. It is not possible to send calls to a queue without agents (in case of trying to implement a scenario where calls are dialed and then answered, a recording is played and then the call is ended). In this recipe and the next, we will cover the following processes:
- Installation of the Call Center module
- Configuring the Call Center module ...
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