Chapter 7. Using the Call Center Module

In this chapter, we will cover the following recipes:

  • Installing the Call Center module
  • Configuring the Call Center module
  • Creating a group of agents
  • Creating and adding agents to a group
  • Configuring a queue for standard agent login
  • Queue for agent callback login
  • Configuring queues for incoming calls
  • Setting up the clients
  • Configuring inbound campaigns
  • Creating a script for outgoing campaigns
  • Configuring an agent's break time
  • Configuring an outgoing campaign
  • Creating call file specifications
  • Invoking a URL through the campaign
  • Adding a number to the Do not call list
  • Adding a list of numbers to the Do not call list
  • Adding dynamic agents to the agent console
  • Adding static agents/callback extensions
  • Logging agents to the console ...

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