Receiving a fax

We can easily receive faxes if we set an option in our IVR to reach the fax extension. We can also use a direct line or route a DID for receiving faxes.

How to do it…

  1. Configure an Inbound Route and set its destination as the fax extension.
  2. We could also set up an Auto Attendant option as follows: For example, a recording may prompt ... press 5 if you want to send a fax. Then, we set the option number 5 for the fax extension, as shown in the next figure.
    How to do it…

    Tip

    It is very important to make sure that the T.38 protocol is supported when implementing a fax solution over a SIP or IAX VoIP trunk. The T.38 protocol is in charge of translating the ...

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