Setting the Callback feature

The CallBack feature allows any caller to our IP-PBX to dial an extension and hang up the current call. Then, the IP-PBX will dial the Destination number or module related to the dialed extension. Finally, this call and the caller and connect both calls. This is useful for reducing call costs. External calls will be dialed according to the dial patterns configured in the Outbound Routes menu.

Tip

To dial an external call, we must first create a custom extension that can dial the desired number, for example, DAHDI/g0/11223344555 for TDM trunks or SIP/11223344555 for SIP trunks.

How to do it…

To add Callback, click on the Add Callback link and enter the following information:

  • Callback Description: A description for Callback ...

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