Setting up a ring group
Whenever we need to make a group of extensions ring when a call comes in, we set the Ring Groups module. This feature is very useful when we have a group of support technicians or sales representatives and we do not want to lose or let a call go to voicemail.
How to do it…
The steps to setup a ring group are as follows:
- Create a ring group in the PBX | Ring-Groups menu; this means, add an extension that will point to the ring group.
- Enter a description for this ring group.
- Set Ring Strategy.
- Set the maximum Ring Time.
- Enter the list of extensions to ring. You may leave the rest of the options with their default values.
- Enter a destination in case no extension answers any incoming call to the ring group.
How it works…
The way to configure ...
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