Forwarding incoming calls to another extension or number

When we have a user that must be reachable at all times, the Follow-Me menu is very helpful. This module can forward or route an incoming call to a set of internal and/or external numbers. We can also playback an announcement to the user that the received call is from the PBX. If the call is not answered, we can even send it to another destination such as a voicemail, another extension, a queue, or IVR. Further, we can use an announcement to alert the caller that the call is being transferred.

How to do it…

To forward an incoming call to an extension, we must follow these steps:

  1. Enable this feature.
  2. Set Initial Ring Time.
  3. Set Ring Strategy.
  4. Configure Ring Time.
  5. Add the numbers or extensions to ...

Get Elastix Unified Communications Server Cookbook now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.