Displaying voice announcements
In Chapter 2, Basic PBX Configuration, we learned how to upload or record a phrase or voice prompt when configuring an IVR or auto-attendant. Let's imagine we have an incoming call (from a port or a DID) and we just want to display a voice announcement, such as a commercial promotion, a set of instructions, or an information update of any kind and then hang upon this call or send it to a group of extensions or an IVR. The PBX | Announcements menu provides us the ability to achieve this.
For example, we need to route incoming DID 6767 to the sales extension. Using the Announcements module, the caller can hear a phrase containing important information before routing his call to an operator.
How to do it…
With the System ...
Get Elastix Unified Communications Server Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
