Acknowledgments

This research was supported by the generous participation of five organizations that allowed the research team to conduct extensive interviews with key members of their organizations. While the names of these organizations must be kept confidential, they receive our gratitude for their contributions of time and frank discussions that form the substance of this book. We are especially thankful to PMI for the funding support, to our PMI Research Liaison Marge Combe and to the staff of the Academic and Research group of PMI that runs the research program.

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