EXECUTIVE FORUM

 

Dare to Dream

BY CAROL STURMAN

Why is it that inspired organizations with fully engaged, committed employees seem so rare? While every leader has undoubtedly experienced the exhilaration that comes from working for an organization where things just click—where employees take initiative to head off customer and product issues before they become problems, people work together rather than against one another, and the majority contribute wholeheartedly each and every day—we’ve all also experienced perhaps more than our share of organizations where worker apathy, poor communication, lack of follow-through, and sometimes outright hostility are endemic.

What is it that makes one organization a showcase for the best that a business ...

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