Acknowledgments
This acknowledgment is really my special thanks to the teaching faculty of at least 100 universities and colleges all over the globe that have adopted previous editions. Many of them have offered feedback that I find most useful. Many of their suggestions have been incorporated in this fifth edition. I also owe a debt of gratitude to the many consultants and companies across the globe that have used APF and taken the time to comment on their experiences. I am aware of APF being adopted in several industries including banking, insurance, film production, retailing, drug research, distribution, professional services, supply chain management, and logistics. To them I offer my heartfelt thanks.
Finally, I owe my heartfelt appreciation to Brenda Gillingham. She has taught from previous editions of this book and is a fulltime consultant at Sun Microsystems. Her help as technical editor was exemplary.
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