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Effective PM and BA Role Collaboration by Cheryl Lee, Ori Schibi

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COMMUNICATION AND STAKEHOLDER EXPECTATIONS MANAGEMENT

“The single biggest problem in communication is the illusion that it has taken place.”—George Bernard Shaw

It is widely believed that the role of managing stakeholder expectations is almost exclusively associated with the project manager (PM). However, it is easy to explain what the role of the business analyst (BA) in managing stakeholder expectations should be—similar to that of the PM. In reality, however, it is more complicated, as there are some misconceptions around the role of the PM in managing expectations (let alone the misconceptions as to the role of the BA in managing expectations); ...

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