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Effective Methods for Modern Healthcare Service Quality and Evaluation

Book Description

Turbulent changes in worldwide economies and decreases in overall quality of life have led to a re-evaluation of the current state of health services. Improvements in this sector will allow for more efficient healthcare delivery to the public, as well as increased patient satisfaction. Effective Methods for Modern Healthcare Service Quality and Evaluation is an authoritative reference source for the latest research on emerging tools and methodologies for the design of healthcare models, providing expert analyses on trouble-shooting specific problems in the industry and creating optimal hospital environments. Highlighting various perspectives across a range of relevant health services, this book is ideally designed for policy makers, researchers, upper-level students, and practitioners.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Editorial Advisory Board
  6. Preface
  7. Acknowledgment
  8. Section 1: Healthcare Management and Decision Making
    1. Chapter 1: Health Services Quality and Patient Satisfaction
      1. ABSTRACT
      2. INTRODUCTION
      3. ISSUES, CONTROVERSIES, AND PROBLEMS
      4. DISCUSSION
      5. CONCLUSION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    2. Chapter 2: High-Performance Work Practices in Healthcare Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. HUMAN RESOURCE MANAGEMENT AND HIGH PERFORMANCE WORK PRACTICES
      4. HIGH PERFORMANCE WORK PRACTICES IN ORGANIZATIONS
      5. HPWP IN HEALTHCARE ORGANIZATIONS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 3: Organizational Integration of Decision Analytic Methods in Healthcare Settings
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PERFORMANCE, DECISION MAKING AND INTEGRATION OF ANALYTICS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  9. Section 2: Operational Research (OR) in Medicine and Health Systems
    1. Chapter 4: Modelling Spatial Medical Data
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA UNDER UNCERTAINTY
      4. MODEL UNCERTAINTY
      5. CONCLUSION
      6. REFERENCES
    2. Chapter 5: Surgery Operations Modeling and Scheduling in Healthcare Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RECENT MATHEMATICAL STUDIES ON SURGERY SCHEDULING
      4. 3. SURGERY SCHEDULING MATHEMATICAL MODEL
      5. 4. LINEAR PROGRAMMING MODEL
      6. 5. PROPOSED HEURISTIC SOLUTION APPROACH
      7. 6. ILLUSTRATIVE EXAMPLE
      8. 7. RESULTS AND DISCUSSION
      9. 8. CONCLUSION
      10. REFERENCES
  10. Section 3: Information Technology (IT) in Health Care
    1. Chapter 6: Examining the Influence of Information Technology on Modern Health Care
      1. ABSTRACT
      2. INTRODUCTION
      3. RECENT GOVERNMENT DEVELOPMENTS ON HEALTH CARE IT
      4. THE ELECTRONIC HEALTH RECORD CONCEPT
      5. USE OF HEALTH CARE IT TO IMPROVE SERVICE QUALITY
      6. IT PROFESSIONS IN HEALTH CARE
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
    2. Chapter 7: Geographic Information System Applications in Public Health
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. GIS: AS A TECHNOLOGY
      4. 3. GIS IN PUBLIC HEALTH RESEARCH AND PRACTICE
      5. 4. CONCLUDING REMARKS AND FUTURE OF GIS IN PUBLIC HEALTH
      6. REFERENCES
  11. Section 4: Strategy and Policy
    1. Chapter 8: Strategies for Expanding Access and Improving the Quality of Pharmaceutical Services
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PHARMACEUTICAL CARE
      5. CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    2. Chapter 9: Hospital Units Merging Reasons for Conflicts in the Human Resources
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CONCLUSION
      5. REFERENCES
      6. KEY TERMS AND DEFINITIONS
    3. Chapter 10: Towards European Modern Societies with Health Systems That Are Able to Add More Years to Life, But Also to Add More Life to Years
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
  12. Compilation of References
  13. About the Contributors