Effective Management of Benchmarking Projects

Index

Accident casualty trends, benchmarking 215–17

Activity-based costing, NCMC 181

Allied Domecq plc:

benchmarking learning, 291–6

company information, 290

American Express (Amex):

benchmarking process, 190–91

confidentiality/nondisclosure agreement, 199–200

managing inbound requests, 191–2

managing outbound requests, 193

partner selection approach, 79–80, 84, 85

audits, internal/external, 213

Banking services, see

financial services

industry

Benchlearning, 2

Benchmarking:

background, 12, 14

benefits, 14, 21–3

competitive, see

competitive

benchmarking

ethical issues, 87–9

external, 149, 150

guidelines, 16–17, 19

internal, 72–3, 180–81

of learning process, 290

maturity, 176–8

methodologies, 43–4

pitfalls, 18, 75–6

process, 72

psychology issues, ...