Acknowledgements

I am grateful to so many individuals and organizations with whom I have had the privilege to work, to share ideas with, and who have helped shape my preliminary ideas, clarify my confusion over certain things and enrich my academic knowledge with application-based learning. The mission of a person like myself is to help disseminate learning and to ensure that society at large benefits from progress and advancement in all corners of the globe. This effort therefore sounds very daunting and very challenging indeed. It is, however, often made easy because there is a benchmarking community out there! There are many advocates and ‘gurus’ who work tirelessly to share ideas, experiment with new learning and facilitate the introduction ...

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