Developing a Job Aid
During the development phase you will actually produce the job aid. Consider the following as you work on your job aid:
Content
Include only the necessary steps or information required by the user. Ask yourself if the step or content is relevant to the task at hand.
Keep the information as simple and concise as possible. Present the information in small pieces. Write short sentences and use short words to describe or list the steps, processes, calculations, or decisions that need to be made.
Leave out “nice-to-know” tidbits of information, they only serve to clutter the job aid. Remember that the job aid should be a quick reference for the user. Place critical information in the first and last parts of sentences or sections ...
Get Effective Job Aids—Instructional Systems Development now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
