O'Reilly logo

Effective Job Aids—Instructional Systems Development by Susan Russell

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Analyzing a Job Aid's Function

The first step in the analysis phase is to determine if the job aid is an appropriate intervention by answering the questions on pages 2 and 3. Remember that it is not can the task be job aided, but should the task be job aided. Assuming that you have already determined that a job aid is an appropriate intervention, you need to gather specific data on the three Ws: the work, the worker, and the workplace. Use observations and interviews to collect your data.

The Work

When possible, observe both novice and expert individuals perform the task. This will allow you to determine differences in the way the task is performed at various levels of expertise. As you observe each individual, take explicit notes and document ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required