Effective Incident Response Team, The

Training as a Tool

An effective user awareness training program is an excellent tool that may be used by an incident response team to proactively protect computer systems. Defining terms that end users may have heard in media reports, but may not totally understand, can provide a high return on the investment in time required to create such a program for any organization. For example, “social engineering” is a term that some end users may have heard, but may not understand completely. By defining social engineering, identifying the potential effects it can have on an organization, and describing methods end users can take to prevent falling prey to social engineering techniques, an organization can make tremendous strides in limiting the potential ...