Effective Implementation In Practice: Integrating Public Policy and Management

Appendix F

Target Experiences Analysis

Target group members have experiences when interacting with public systems that are often obscured for implementers who are used to seeing and thinking from an operations- or systems-centered viewpoint. The target experiences analysis helps create a series of tools that capture information important to understanding frontline implementation from the perspective of the target groups. As such, it can provide valuable insight into current implementation conditions.

Step 1

Collect information about the groups targeted for change by the policy or program. This step can be as informal or formal as necessary and involve harvesting from published sources of information or collecting original data; often the ...