About the Technical Reviewer

James Anthos is the Program Director for the South University Information Technology department in Columbia, S.C. James joined South University in 2000 after a 30-year career as an information technology professional at several companies. He earned his MBA at West Virginia Wesleyan College in Buckhannon West Virginia in 1993, completed an MS in Computer Information Systems at The University of Phoenix in 2005, and is currently pursuing a doctorate in business administration at Argosy University. He graduated from Strayer University, Washington D.C. in 1980 with a BS in Data Processing Management.

James began his information technology career as a computer operator for Electronic Industries Association in Washington, ...

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