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Effective Help Desk Specialist Skills by Darril Gibson

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Chapter 9. Business Skills

Business skills are useful in organizations of any size and are increasingly important in larger organizations. Hiring managers expect prospective employees to have basic business skills, and managers require employees to have these skills before promoting them to managerial positions. While the help desk is a great place to start and build experience, many people want to build a career beyond the help desk. Understanding the value of these business skills will help them advance in their careers.

This chapter covers business skills in four major sections:

Image The first section, “Reviewing Core Business Skills,” reviews many ...

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