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Effective Help Desk Specialist Skills by Darril Gibson

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Chapter 6. Troubleshooting Skills

Troubleshooting is the process of defining, diagnosing, and solving problems. Within Information Technology (IT), the problems are related to the computing device (such as a computer or tablet), or connectivity on a network. On computing devices, the problem might be hardware, operating system, or application related. Network connectivity might be on a local network or connectivity to the Internet. However, no matter where the problem is located, successful technicians need effective troubleshooting skills to resolve the problems.

This chapter covers troubleshooting skills in three major sections:

Image The first section, ...

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