Chapter 1. Listening
Communication is management. Whether your goal is to get others to agree, make yourself heard, instruct, motivate, or inspire, communication is key. Many if not most business problems spring from failure to communicate, leading to misunderstandings and mistrust. What’s usually at fault is a failure to start out with the most important element in communication – listening. If you want to influence people, you first need to know how they think, and good listening is the building block for everything else in business. This section shows you how to:
Listen actively to others
Ask questions that count
Identify hidden agendas
Bridge communication gaps
Clarify and confirm mixed messages
Be Heard by Listening Better
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