acknowledgments
Apology is a process that requires partners, however unwilling they may be. My sincere thanks go first of all to the many people whom I have offended or who have offended me. Without their participation, the insights, principles, and strategies discussed in this book would not have emerged.
I am grateful to the many people who took time out of their busy lives to assist me. I have been blessed to be surrounded by smart and generous friends who trusted me with their experiences and stories. In every case, their participation has sharpened my saw, smoothed my highs and lows, and helped me connect the dots when I saw too few connections and too many dots. If there are any errors in this book, they are mine alone.
I appreciate ...
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