notes
Chapter 1, The Age of Apology
1. “Apology Address for False Statements and Illegal Steroid Use of Marion Jones-Thompson,” American Rhetoric, October 7, 2007. www.americanrhetoric.com/speeches/marionjonesapologyforsteroiduse.htm
Chapter 2: Why We Apologize and What It Accomplishes
1. Aaron Lazare, On Apology (New York: Oxford University Press. 2005), 53.
2. Carolyn Hax, “Tell Me About It,” Washington Post, September 8, 2008.
3. Beverly Engel, The Power of Apology: Healing Steps to Transform All Your Relationships (New York: Wiley, 2002), 137.
4. Anne Fisher, “Want a Higher Paycheck? Say You’re Sorry,” Fortune, October 18, 2007. http://money.cnn.com/2007/10/16/news/economy/apologize.fortune/index.htm
5. Jeffrey Pfeffer. “Why It Pays ...
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