PART III
APOLOGIZE FOR RESULTS
Nothing is more powerful than your personal practice of apology. Only leaders who demonstrate the courage to love the qualities of transparency, accountability, and humility are able to inspire confidence among people who choose to follow. Tapping into that courage demands more than intellectual commitment and tough decision making. It requires practice, trust, and a measure of faith. Only then can you—like all members of the team—truly join the “we” who will follow your lead precisely because you are able to say you don’t know and are willing to apologize when you make a mistake.
This third part of the book describes ...
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