PART I
PRACTICING APOLOGY
Today’s most urgent leadership challenges demand the ability to apologize when you make a mistake. The capacity of leaders to apologize can determine their ability to create the kinds of high-trust organizations required to navigate challenging times. Apology is a leadership skill, and like any other skill, it can be improved with reflection and practice.
In this first part of the book, I define apology, track how attitudes about it have shifted in the past ten years, and discuss why effective apology is so difficult. Apologies are loaded with all the hopes, desires, and uncertainties that make us human, and, at the ...
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